Privacy Policy

Version 2018-1 

1.    Introduction

2.    Definitions

3.    When do we collect Personal Information?

4.    What personal data is processed and for what purpose?

5.    How long is your personal data saved?

6.    Cookies

7.    Your rights with respect to JS Energi

8.    Consent to Processing your Personal Data

9.    With whom do we share your Personal Information?

10.How do we protect your personal information?

11.Notification of violation and damages resulting therefrom

12.Supervision and compliance

13.Other

14.Effect and amendment of the Integrity Policy

15.How did you come in contact with us?

 

1 Introduction

This Privacy Policy ("Privacy Policy") has been designed to make you aware that Jan Stoltz Energi Service AB ("JS Energi", "we", "us") processes your personal information in a lawful, purposeful and safe manner, henceprotecting your privacy. The Privacy Policy describes how

Jan Stoltz Energi Service AB, org. No. 556998-5830, Granitgatan 9, 254 68 Helsingborg, E-mail: service@jsenergi.com, Tel. Nos. 042-400 10 01,

collects, uses, shares and stores your personal data, as well as your rights under the provisions of the EU Data Protection Ordinance (EU) 2016/679 and its implementing regulations and additional data protection laws ("Data Protection Regulation").

The privacy policy applies when JS Energi provides goods and services in connection with ordering, purchase, support and service matters and in all other contact with JS Energi, such as visits to our websites jsenergi.com, jsenergi.co.uk, jsenergi.dk, jsenergi.eu ( "Website") and email inquiries.

JS Energi is personally responsible for processing your personal information that JS Energi collects in accordance with this Privacy Policy.

 

2. Definitions

In this Privacy Policy, the term "personal data" refers to information that is connected to an identified or identifiable natural person, such as a name, an address, a social security number, date of birth, property identification, debit card number and account number, e-mail and telephone number ("Personal Information").

In this Privacy Policy, we describe how we use your Personal Information. "Usage" means, for example, that we register, store, send and otherwise use your Personal Data in the manner described in this Privacy Policy (“Usage”).

 

3. When do we collect Personal Information?

Processing of Personal Data is a prerequisite for JS Energi to provide goods, services or other information to you and for JS Energi to be able to fulfil the agreement concluded between JS Energi and you with reference to ordering and purchasing our goods and services.

JS Energi collects and otherwise processes or may process your Personal Data when you make an order or purchase on our website, by email, phone or customer visit, when using our customer support, hire us for service purposes as well as when using our "contact us" service available on the site or when you otherwise contact JS Energi regarding to our services, for example through the chat feature on our Website.

The Personal Information we collect is information that you provide to JS Energi when you become a customer and when you communicate with us and Personal Data created when you use any of our services - for example, when you visit our website, call or send e-mail. Information collected from you when ordering and purchasing is required to enter an agreement with JS Energi, while information gathered from you via, for example, the "contact us" feature on our website or through other forms on the Site, is processed to help us be able to return to you.

We also collect Personal Information by using our website cookies (small text files placed on your device), which collect information from your web browser to provide you with a good experience when using our website and our online services.

We can also retrieve information from third parties. Data retrieved from third parties is protected by the methods described in this Privacy Policy. Such third-party sources include:

·       Address details via third party service for address update, and

·       Personal data from ex. SPAR register, used for credit assessment.

JS Energi only collects Personal Data that is necessary and relevant for the purposes described above. What information we collect about you depends on the context of your interactions with JS Energi, your choices and which of our goods / services you requested / ordered / purchased.

You can make choices regarding certain Personal Information we collect. When you are asked to submit Personal Data, you can choose to decline. In a case when you choose not to provide necessary information to access a particular service / product / feature, there is a risk that you will not be able to use / purchase the specific service / product.

 

4. What personal data is processed and for what purpose?

The Personal Data that JS Energi processes from you as a customer on our website are as follows:

Customer information collected to enable delivery of goods

·      Type of business (company / private person)

·      Mobile number

·      First and last name

·      Address, zip code, postcode and country

·      Delivery Address

·      E-mail address

Customer information collected to enable accounting and billing

·      Same information as for delivery, see above

·      IP address based on fraud traceability

·      Personal account number (only for invoice purchases)

·      Payment media (bank details in the form of credit card number and security code)

·      Customer reference number

Information collected to enable support

·      Same information as for delivery, see above

·      Description of the model and production year of the heating system

·      Information about manufacturer of the heating system

Personal Data is required for the Usage of JS Energi to provide sales, delivery and support for goods / services in order to fulfil an agreement made with you. The Personal Data collected to Enable Delivery of Goods is also stored to allow subsequent resale by providing you with offers and benefits such as discounts, general and personal offers, invitations to events, or gifts or other direct mail or direct marketing by e-mail, based on your legitimate interest. Balancing of interests is based on the fact that you, as a previous customer, will be able to receive favourable offers from us. Among the factors in this balancing of interests, JS Energi takes care to ensure that it does not include sensitive personal data and that JS Energi has a clear business interest in the process and that this business interest is a legitimate interest. The processing of the data is carried out to increase JS Energi's sales and to enable JS Energi to market its goods and services efficiently to you as a customer.

Customer information collected to enable sales

·      Photographs on the object

·      Mobile phone number

·      Description of property

·      Address, zip code and postcode

·      First and last name

·      E-mail address

Customer information collected to consolidate an order confirmation

·      Same information as for sales, see above

·      Copy of driving license (only in exceptional cases)

·      Personal account number

·      Customer reference number

·      Customer's signature in scanned format

·      Billing address

·      Approval from landowner in case of lease and leaseholder information

Information collected to enable installation

·       Same information as for sale, see above

·       Information about servitude

·       Information about soil conditions

·       Information about building permits

·       Information about underground installations

·       Information from Sweden's geological survey

Customer information collected to enable accounting and billing

·       Same information as for sales, see above

·       Customer reference number

·       Invoice Address

·       Invoice Labeling

·       Serial number of the heating system

·       Any documents from the Swedish Tax Agency or other government agencies

·       Type of heating system (manufacturer and model)

·       Information about related parties in the use of ROT or other government / municipal subsidies (such as contact details and Personal Account numbers)

Customer information processed to provide support and warranty

·       Same information as for sales, see above

·       Installation date

·       Type of heating system

·       Serial number and model of the heating system

·       Warranty Duration

·       Installed Accessories

Personal Information is required for JS Energi to Process to provide a preliminary quote, offer a customer visit, complete a quote, issue an order confirmation, install the product, and to offer you support and warranty commitments in order to fulfil an agreement made with you.

Customer information collected to enable customer status validation and file registration

·       First name and last name

·       Contact person's phone number

·       Address, zip code and postcode

·       Reported error

·       Type of the heating system

·       Description of the installation

·       Model and manufacturer of the heating system

·       Serial number of the heating system

Customer information collected to enable execution of service

·       Same information as for validation, see above

·       E-mail address

Customer information collected to enable follow-up

·       Same information as for service execution, see above

Customer information required for accounting and billing

·       Same information as for follow up, see above

·       Customer reference number

·       Invoice Address

·       Invoice Labeling

·       Type of heating system (manufacturer and model)

·       Serial number of the heating system

·       Information about related parties in the use of ROT or other government / municipal subsidies (such as name, address, telephone number and Personal Account number)

·       Any documents from the Swedish Tax Agency or other government agencies and authorities

This Personal Information is necessary for JS Energi to possess, in order to ensure your status as a customer, because different customer statuses have different support levels associated with them. In addition, Personal Data is used to book a physical visit and to guarantee that we arrive at the correct address, diagnose problems with the item, repair the goods, and provide support and supportive services in order to fulfil an agreement made with you. The legal basis for processing your personal data as above is for the execution of an agreement made with you.

The Personal Data that JS Energi collects and processes in order to provide maintenance services and online services are:

Customer Information

·       First and last name

·       Contact person's phone number

·       Address, zip code and postcode

·       Type of heating system

·       Environmental description of the installation

·       Model and manufacturer of the heating system

·       Serial number

Digital information

·       Mac address of the connection

·       IP address of the connection

·       Type of connection (subcontractor)

·       Operator for mobile connection

·       Physical location of connection equipment

·       Software version of the heat pump

·       Control type and operating system of the heating system

Information for accounting and billing

·       Same information as for customer info, see above

·       Customer reference

·       Invoice Address

·       Invoice Labeling

·       Type of heating system

·       Serial number of the heating system

·       Information about related parties in the use of ROT or other government / municipal subsidies

·       Any documents from the Swedish Tax Agency

Maintenance service is a service performed on site or remotely on your behalf. Up-to-date services are services carried out with the aid of digital connection to the heating system. The above-mentioned Personal Data is required to be processed by JS Energi to be able to fulfil its promise of support for diagnosing product problems, repairing goods, and providing support and support services for the execution of agreement with you.

The Personal Information that JS Energi collects and processes while using our chat function, the "Contact Us" button found on the Website or when you contact us via an online form, as well as with other communications with JS Energi regarding a product / service, including first and last name, email, telephone number and correspondence with you, is processed to allow us to fulfil an agreement made with you.

Some of the Personal Data that JS Energi collects are processed in order to comply with legal obligations, as required by laws, judicial decisions or governmental decisions. Such requirements may, for example, refer to product liability and product safety requirements, such as the provision of communications and information to the public and customers regarding product alarms and product recalls, for example in the event of suspicion of a defect or health hazard or to the extent required by the Accounting Act (1999: 1078) or Money Laundering Act (2017: 630) and may be attributed to an individual. Personal data treated with legal basis for fulfilling legal obligations are:

·       Contact details

·       Payment history

·       E-mail

·       Phone number

·       Personal account number

·       Correspondence with you

·       Details of the time of purchase, the defect in / complaint about the product

 

5. For how long are your personal details stored?

Your Personal Information will only be stored for as long as there is a need to keep it to fulfil the purposes for which the Personal Data was collected in accordance with this Privacy Policy. In order to enable JS Energi to comply with the legal obligations arising from law (bookkeeping, product safety, money laundering, etc.) or to monitor JS Energi's legal interests (if a legal process is in progress), JS Energi may save Personal Data for a longer time. However, personal data will be saved as long as necessary and / or statutory for the purpose.

If you, as a customer, purchased a spare part for a heating system or a completely new heating system and utilise the possibility of support throughout the lifetime of the spare part or heating system, the Personal Data necessary to complete the lifelong support agreement will be stored throughout this period of time. The life expectancy of a new heating system is 17 years, so the Personal Data collected in order to fulfil the contractual lifelong support contract for reactive service and maintenance service will be collected throughout this period. If you have chosen not to